At XYLORENTHIS, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a comprehensive returns policy to ensure you have a hassle-free experience.
You have the right to return products within 30 days from the date they were received. To be eligible for a return:
Certain types of goods are exempt from being returned, such as:
To initiate a return, please contact our customer support at [email protected] with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your item.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you need to exchange an item, please contact us with your request. Exchanges are subject to product availability and the same conditions as returns.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about our returns policy, please contact our support team at:
Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Maple Street, Springfield, IL 62701, USA